Terms and Conditions

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**Terms of Service**

Welcome to Print Dynamo! 

Please carefully read the following terms and conditions before using our services. By accessing or using our website and services, you agree to be bound by these terms. If you do not agree with any part of these terms, you may not access the website or use our services.

**1. Services Overview:**

a. At Print Dynamo, we pride ourselves on offering a comprehensive suite of 3D printing solutions tailored to meet your needs. Our services encompass:

b. **Printing of User-Provided Designs:** We specialize in transforming your concepts into tangible objects. Simply provide us with your design files, and our advanced 3D printing technology will bring your vision to life with precision and accuracy.

c. **Product Customization:** Whether you're seeking personalized items or customized prototypes, our team is dedicated to fulfilling your unique requirements. From design modifications to bespoke creations, we offer flexible customization options to suit your preferences and specifications.

d. **Sale of High-Quality Filament:** We understand the importance of using superior materials for optimal printing results. That's why we offer a curated selection of premium filament for 3D printers, ensuring consistent performance and exceptional output quality.

e. At Print Dynamo, we are committed to delivering excellence in every aspect of our services, empowering you to explore the limitless possibilities of 3D printing technology.

**2. User Responsibilities:**

a. Designs and Content: Users are solely responsible for the designs, content, and any other materials they upload, submit, or use in connection with our services. Users must ensure that they have all necessary rights and permissions to use such materials and that they do not infringe upon any third-party rights.

b. Compliance with Laws: Users must comply with all applicable laws, regulations, and industry standards when using our services, including but not limited to, intellectual property laws, export control laws, and privacy laws.

c. Prohibited Conduct: Users must not engage in any prohibited conduct while using our services, including but not limited to, uploading, or transmitting any harmful, unlawful, or offensive material, interfering with the security or integrity of our systems, or engaging in any fraudulent activities.

d. Account Security: Users are responsible for maintaining the security of their accounts and must not share their login credentials with anyone else. Users must promptly notify us of any unauthorized use or security breaches related to their accounts.

**3. Ordering Process:**

a. **Order Placement and Accuracy:** 

By placing an order, you agree to provide accurate and complete information, including design specifications, quantity, and contact details. Any discrepancies or inaccuracies may result in delays or additional charges.

b. **Price Variation:**

Prices for our services are subject to change without prior notice. While we strive to maintain transparent pricing, fluctuations in material costs, labor, or market conditions may necessitate adjustments to our pricing structure. Any changes will be communicated to you before proceeding with your order.

c. **Order Approval and Discretion:**

c.1 We reserve the right to refuse or cancel any order at our discretion. This may occur due to various reasons, including but not limited to:

c.2 Infeasibility of fulfilling the order based on provided specifications.

c.3 Violation of our policies or terms of service.

c.4 Unavailability of materials or production capacity.

c.5 In the event of order refusal or cancellation, we will promptly notify you and provide any necessary explanations or alternative solutions where possible.

**4. Intellectual Property:**

a. **Ownership of User-Provided Content:**

- All designs, files, and content provided by users remain the intellectual property of the respective owners. We respect your rights and will not claim ownership over any content you submit for printing.

b. **License Granted to Print Dynamo:**

- By submitting designs or files for printing, you grant Print Dynamo a non-exclusive, royalty-free license to reproduce, modify, and distribute the content solely for the purpose of fulfilling your order. This license allows us to process your order efficiently and ensure the quality of the printed products.

**5. Quality Assurance:**

a. **Commitment to Quality:**

We are committed to delivering high-quality products and services. However, it's important to note that the accuracy and quality of designs provided by users may vary.

b. **Quality Concerns and Resolution:**

b.1 If you encounter any issues or are dissatisfied with the quality of a product, we encourage you to reach out to us promptly. Please contact us within 31 days of receiving your order to discuss any concerns or discrepancies.

b.2 We will work closely with you to address the issue and explore potential resolutions, which may include reprinting, refunds, or other appropriate actions based on the nature of the concern and our assessment of the situation.

**6. Limitation of Liability:**

a. Print Dynamo shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of our services, including but not limited to:

a.1 Loss of profits, revenue, or income.

a.2 Loss of business opportunities.

a.3 Damage to reputation or goodwill.

a.4 Any interruption of business operations.

a.5 Loss of data or information.

b. This limitation of liability applies to any claims, damages, or losses, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if print dynamo has been advised of the possibility of such damages. In no event shall our total liability exceed the total amount paid by you for the specific services giving rise to the claim.

**7. Governing Law:**

a. These terms shall be governed by and construed in accordance with the laws of Saudi Arabia excluding its conflicts of law principles.

b. In the event of any disputes arising from or in connection with these terms or the services provided by Print Dynamo, the parties agree to submit to the exclusive jurisdiction of the courts located in Riyadh for the resolution of such disputes.

**8. Refund Policy:**

a. **Eligibility for Refunds:**

Refunds may be issued solely at the discretion of Print Dynamo. To be eligible for a refund, customers must meet specific criteria outlined in this policy. 

b. **Conditions for Refunds:**

b.1 Refunds may be considered under the following circumstances:

b.2 The product received is defective, damaged, or significantly different from the specifications provided by the customer.

b.3 The order is canceled by Print Dynamo due to unavailability of materials, technical constraints, or other valid reasons.

b.4 Refund requests must be made within 7 days of receiving the order. Requests made after this period may not be eligible for consideration.

c. **Refund Process:**

c.1 Customers seeking a refund must contact Print Dynamo via support@printdynamo.com to initiate the refund process.

c.2 When requesting a refund, customers must provide relevant order details, including order number, description of the issue, and any supporting documentation such as photographs.

c.3 Refunds will be processed within a reasonable timeframe upon approval and verification of the refund request. The method of refund (e.g., credit card refund, store credit) will be determined by Print Dynamo and communicated to the customer.

c.4 Print Dynamo reserves the right to withhold or refuse a refund if the request does not meet the conditions outlined in this policy or if there are reasonable grounds to suspect fraudulent activity or abuse.

d. **Non-Refundable Items:** 

d.1 Certain items may not be eligible for refunds, including:

d.2 Customized or personalized products that cannot be resold.

d.3 Digital products or services.

d4. Products damaged or modified after delivery by the customer.

e **Modification of Refund Policy:**

Print Dynamo reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on the Print Dynamo website or other relevant platforms. Customers are encouraged to review this policy periodically for any updates or changes.

f. **Contact Information:**

If you have any questions or concerns regarding our refund policy, please contact us at: support@printdynamo.com .

**9. Changes to Terms:**

a. We reserve the right to update or modify these terms at any time without prior notice. Any changes will be effective immediately upon posting on the Print Dynamo website or other relevant platforms. Continued use of our services after any such changes shall constitute your acceptance of the modified terms.

b. It is your responsibility to review these terms periodically for any updates or changes. If you do not agree with any modifications to these terms, your sole recourse is to discontinue the use of our services.

c. This section clarifies the company's right to update the terms of service and informs users about the importance of reviewing these terms regularly for any changes.

**10. Contact Us:**

a. If you have any questions, concerns, or inquiries regarding these terms or our services, please don't hesitate to reach out to us. You can contact us via support@printdynamo.com , and our support team will be glad to assist you.

b. By continuing to use our services, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.